My Fluffy — Support
Contact us
Found a bug, have an idea or need help with your pet? Email adnewaparts@gmail.com — please tell us your device model and whether you play on the website or in the app. We usually reply within a few working days.
New Apartments, Inc.
1111b South Governors Avenue, Dover, DE 19904, USA
Email: adnewaparts@gmail.com · Phone: +1 (302) 244-5401
Where is my progress saved?
Your pet, coins, items and garden are saved on your device. Deleting the app or clearing its data (or your browser’s site data on myfluffy.io) removes your progress. The Android app may restore it from your Google device backup on a new phone.
Reminders
The app can remind you when your pet is hungry or the garden is ready — never at night. Turn reminders on or off in the game under About pet → Reminders, or in your phone’s notification settings.
Ads and privacy choices
Rewarded ads are always optional. In the EEA, the UK and Switzerland you can change your ad consent any time under About pet → Privacy settings. On iOS, tracking is controlled in Settings → Privacy & Security → Tracking. Details are in our Privacy Policy.
A player has an inappropriate name
Open the neighbor’s house and tap 🚫 Block to hide their name and stop their letters, or 🚩 Report name to send it to us for review. There is no chat in My Fluffy.
Delete your data
- On your device: uninstall the app (or clear site data in your browser). This deletes your game progress.
- On our server: email adnewaparts@gmail.com with the subject “Delete my My Fluffy data” and your pet’s name and your friend code (shown when you invite a friend to your street). Within 30 days we delete your neighbor profile (player ID, pet name and look, nickname, street and house), the visits and hearts you sent and received, and reports you made.
- Anonymous gameplay statistics that can’t be linked to you may be kept for up to 2 years. See the Privacy Policy for details.